Business customers should notify Bawas of their intention to return faulty, incorrect or unwanted goods for refund, credit or replacement within 5 working days from date of delivery.

Non-business customers should notify Bawas of their intention to return faulty, incorrect or unwanted goods for refund, credit or replacement within 28 days from date of delivery.

All returns must be arranged and authorised by Bawas, goods returned without Bawas authorisation will not be processed.

Collection of goods will be organised by Bawas through an authorised courier. We are able to specify a collection day but not a time, it is the customers responsibility to ensure that someone is present at the collection address when the courier arrives, failure to do so may result in an additional collection charge. Bawas does not accept liability for goods damaged in transit if it is deemed that they have not been packaged sufficiently or securely. It is the customers responsibility to ensure that returns are packaged adequately to prevent damage occurring.

Customers are able to return goods through their own courier at their own expense however Bawas accepts no responsibility for damages or loss.

Refunds and credit will only be issued once the goods have been returned to us and have been checked to ensure the conditions have been met. Refunds and credits can take up to 10 working days to be applied from the date of the goods being collected.

On receipt of the returned faulty goods we will test the product/s to identify the fault which has been notified. If following the testing process the product is found to be without defect, we will return the goods to you. You will be liable for a re-delivery charge and a collection charge if the original collection of the goods was organised through our authorised courier.

Goods found to be faulty will be refunded or credited.

A minimum collection and handling charge of £9.95 will be applied, we reserve the right to also charge a reasonable restocking charge.

Clearance lines, single use products and workwear garments that have been personalised with embroidery or heat-seal are non-returnable.

Products bought in as specials upon request are non-returnable.

Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.